Terms of delivery

Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions and within the period specified above.

Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. At the buyer's request, an invoice can be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated.

If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).

The purchaser must indicate any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) on the delivery note in the form of handwritten reservations accompanied by his/her signature.

This verification is considered to have been carried out once the purchaser, or a person authorized by him, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s) at the latest, and send a copy of this letter by fax or ordinary mail to the seller at the address given in the site's legal notice.

If products need to be returned to the seller, they must be returned to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Delivery errors

The purchaser must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the products in kind or in quality in relation to the indications on the order form. Any claim made after this deadline will be rejected.

The claim may be made, at the buyer's option :

- by telephone on +32 494 49 98 76 ;

- by e-mail to the following address: hello@ralfdogsbandana.be.

Any complaint not made in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the purchaser.

Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the buyer. A product can only be exchanged once the exchange number has been allocated.

In the event of an error in delivery or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by Colissimo Recommandé, to the following address: bergensesteenweg 506, 1600 Sint pieters leeuw.

Return shipping costs are at the seller's expense.

Right of withdrawal 

Application of the right of withdrawal

In accordance with the provisions of the French Consumer Code, the buyer has a period of 14 days from the date of delivery of his/her order to return any item that does not suit him/her and request an exchange or refund without penalty, with the exception of the return costs, which remain at the buyer's expense.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice.

Damaged, soiled or incomplete products cannot be taken back.

The right of withdrawal may be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the purchaser. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the wish to withdraw.

If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased will be reimbursed and the delivery costs will be refunded.

Return shipping costs are at the buyer's expense.

The exchange (subject to availability) or refund will be made within 1 week, and at the latest, within 14 days of receipt by the seller of the products returned by the buyer under the conditions set out above.

Exceptions 

According to article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts:
- for the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;

- the supply of goods made to the consumer's specifications or clearly personalized;

- the supply of goods likely to deteriorate or expire rapidly;
- the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- the supply of goods which, after delivery and by their nature, are indissociably mixed with other articles;
- the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
- maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
- supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
- the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
- the supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

Delivery 

Delivery is only made after confirmation of payment by the seller's bank.

Products are delivered to the address indicated by the customer on the online order form. Any additional costs arising from incomplete or erroneous information provided by the customer will be invoiced. For reasons of availability, an order may be subject to several successive deliveries to the customer.

Depending on the method chosen by the customer, delivery takes place within the following times:

• If in stock, delivery within 1 to 5 working days.
• If item not in stock, delivery within 1 to 2 weeks.

Delivery times are given for information only. No compensation may be claimed from the seller or the carrier in the event of late delivery. If delivery times exceed thirty days from the date of order, the sales contract may be cancelled and the customer reimbursed.

Order verification 

on receipt of the products, the customer or recipient checks the good condition of the product delivered or the conformity of the service provided.

In the event that one or more of the products ordered are missing or damaged, the customer or recipient must make the necessary reservations to the carrier at the time of delivery and immediately inform the seller.

Verification is deemed to have taken place when the customer or a person authorized by the customer has received the order without reservation.

Any reservation not made in accordance with the rules defined above and within the allotted time will not be taken into account and will release the seller from all liability towards the customer.